Novel coronavirus (2019-nCoV) information sheet

Novel coronavirus (2019-nCoV)

Information for Hotel Guests


An outbreak of novel coronavirus (2019-nCoV) was detected in Wuhan, Hubei Province, China in late December 2019.

Advice for guests of hotels

Guests staying in hotels are advised that special restrictions apply if:

  • They have left Hubei Province less than 14 days ago (until 14 days after they left Hubei)
  • They have been identified as close contacts of proven cases of novel coronavirus (until 14 days after the proven case became unwell)
  • They have left, or transited through, mainland China on or after 1 February 2020 (until 14 days after leaving China).

If you develop symptoms (listed below) within 14 days of being anywhere in mainland China or within 14 days of contact with a confirmed case of novel coronavirus, you should seek urgent medical care. Your doctor will liaise with Public Health authorities to manage your care. You must remain isolated in the hotel, your home, or a healthcare setting until Public Health authorities inform you it is safe for you to return to your usual activities.

How do I self-isolate in a Hotel?

If you need to self-isolate, you should inform hotel management, who will advise you about where in the hotel you may stay. People who are isolated should not attend public places, in particular work, school, childcare or public gatherings. You will not be able to engage with other guests or receive visitors. Hotel staff will be able to bring you food and other supplies you may require. Do not allow other visitors into your room. Hotel staff may supply you with a mask to wear while they are in your room with you. While you are alone, there is no need to wear a mask. If you need to leave the hotel, such as to seek medical care, wear a mask.

What is this virus?

Coronaviruses can make humans and animals sick. Some coronaviruses can cause illness similar to the common cold and others can cause more serious diseases, including Severe Acute Respiratory Syndrome (SARS) and Middle East respiratory syndrome (MERS).

The virus seen in mainland China is called ‘novel’ because it is new. It has not been detected before this outbreak. Most people currently infected live in, or have travelled to mainland China. There have been some cases of 2019-nCoV reported in other countries. It is likely that the virus originally came from an animal, and there is now evidence that it can spread from person-to-person.

What are the symptoms?

Symptoms include (but are not limited to) fever, cough, sore throat, fatigue and shortness of breath.

Who is most at risk of a serious illness?

Some people who are infected may not get sick at all, some will get mild symptoms from which they will recover easily, and others may become very ill, very quickly.

From previous experience with other coronaviruses, the people at most risk of serious infection are:

  • people with compromised immune systems;
  • elderly people;
  • very young children and babies;
  • people with diagnosed heart and lung conditions; and
  • Aboriginal and Torres-Strait Islanders.

How can we help prevent the spread of 2019-nCoV?

Practising good hand hygiene and sneeze/cough hygiene is the best defence. We encourage everyone to:

  • wash their hands often with soap and water, or alcohol-based hand gel, before and after eating as well as after attending the toilet;
  • avoid contact with others as much as possible; and
  • cough and sneeze into their elbow.

Can I use hotel facilities?

If special restrictions apply because of travel to a high risk area or close contact with a confirmed case of novel coronavirus it is important that you let hotel management know. To minimise contact with others, it is important that you do not use hotel facilities, such as restaurants, cafes, pools, gymnasiums and business centres. You should not leave your hotel room until the 14 days is completed. This may mean you need to use room service or other food delivery services.

Can I have contact with hotel staff?

Hotel staff know to avoid close contact with guests who are self-isolated, but it is safe to be in the same room (at a distance) without protective equipment when food is being delivered.

Cleaning staff will wear gloves while cleaning, and use alcohol hand rub before and after wearing gloves. Cleaning staff may wish to wear a surgical mask while cleaning the room. Before entering the room, cleaning staff may inquire if you and others in your room are well, and ask you to put on a surgical mask. We appreciate your cooperation in this matter.

What if I become ill?

If you or another guest have self-isolated and develop symptoms, you should be seen urgently by a doctor and the relevant state or territory Public Health Authority contacted. It is important to phone ahead to the doctor or hospital to get advice. Hotel staff will avoid contact with guests who become unwell, but they should be able to assist in directing you to appropriate medical facilities.

Where can I get more information?

Visit the Australian Government Department of Health homepage at

Call the National Coronavirus Health Information Line on 1800 020 080.

Discuss any questions you have with the Public Health Agency monitoring you.

Contact your state or territory public health agency:

  • ACT call 02 5124 9213
  • NSW call 1300 066 055
  • NT call 08 8922 8044
  • Qld call 13HEALTH (13 43 25 84)
  • SA call 1300 232 272
  • Tas call 1800 671 738
  • Vic call 1300 651 160
  • WA call 08 9328 0553